Deposit/Payment Policy:
All shows require a $100 deposit at the time of booking in order to hold the date. Lucky Duck Puppets cannot hold a date/time unless a deposit is paid. By paying your deposit you agree to the following terms:
-Deposits are non-refundable and applied to your balance.
-If the client chooses to reschedule or cancel their event with more than 2 weeks notice from the day of the event, the deposit may be applied to another date. This new date and time is subject to the availability of Lucky Duck Puppets
-If the client chooses to reschedule or cancel within less than 2 weeks from the day of the event for any reason (including but not limited to inclement weather, illness, government shutdowns, or natural disasters), the deposit will be kept as a cancellation fee and cannot be applied to a new date. Lucky Duck Puppets will work with the client to reschedule, pending availability, and the client will need to make another $100 deposit to hold the new date and time. We strongly recommend indoor alternatives for outdoor events for this reason.
-Lucky Duck Puppets can accommodate rain dates for an additional $100 fee to hold the second date- with the same policy applied to this fee as above.
-The full balance is due 24 hours prior the event. Lucky Duck Puppets will not send a performer out to the event on the day of the booking unless the balance has been paid in full.
-Balances must be paid by the same method as the deposit unless otherwise agreed upon.
-In the event of a no-call/no-show on the part of the client on the date of the event, or a cancellation the day of the event, the client will be responsible for 100% of the fee, and no portion of it can be applied to a future date.
-In the event of a cancellation, at any time, on the part of Lucky Duck Puppets the full amount thus far paid will be refunded.
Liability:
-Lucky Duck Puppets is under no obligation to find or provide alternative or replacement entertainment the day of, or provide entertainment on a future date in the event of an emergency cancellation.
Performers:
-Due to our high number of shows booked Lucky Duck Puppets cannot guarantee the presence of any specific performer at any specific event. Lucky Duck Puppets reserves the right to assign any one of our highly qualified performers to any event, and to change who is assigned to an event at any time, for any reason.
Arrival/Show Times:
-Show and activity time frames are approximate projections used for scheduling purposes. Shows and activities may run slightly longer or shorter than projected during the booking depending on the number of children, venue etc, unless otherwise specifically agreed to. Lucky Duck Puppets also reserves the right to end a show or activity early if the puppeteer or puppets are put in danger or an audience is excessively disruptive or destructive. Lucky Duck Puppets will not issue full or partial refunds for programs cut short in situations like this.
-Performer arrival, set up, and start times are adhered to as closely as possible, with the performer typically arriving up to 30 minutes early to set up. Should the performer be running late enough to delay the start time, the full program will still be delivered as soon as the performer can begin.
-Lucky Duck Puppets will always do our best to allow some flexibility with start time at the request of the client if needed. Lucky Duck Puppets will allow up to a 10 minute delay to the start time if the client requests. Lucky Duck Puppets reserves the right to shorten a program that is started later than this due to the client’s request if such measures are needed in order to fulfill the performer’s remaining schedule for the day. Lucky Duck Puppets will not issue full or partial refunds in situations like this.
-Lucky Duck Puppets performers will arrive approximately 30 minutes prior to the beginning of the entertainment time to set up. Due to our busy schedule LDP cannot accommodate earlier call times unless additional fees are paid for the additional time.
Content:
-Lucky Duck Puppets will always perform the theme/story that has been booked in advance by the client unless a change is specifically discussed with the client ahead of time. However the exact puppets, props, characters, songs, and other elements of the show may vary between individual performances based on asset and performer availability. If a client has not picked a theme for their performance Lucky Duck Puppets reserves the right to determine the show that is performed.
-Customization of show content must be discussed in advance of the performance and may result in additional fees.
Privacy:
-All information provided to Lucky Duck Puppets during the inquiry and booking process will be kept absolutely confidential and will not be used for any purpose other than conducting business with Lucky Duck Puppets. Lucky Duck Puppets will never disclose or sell any customer info to third parties.
All shows require a $100 deposit at the time of booking in order to hold the date. Lucky Duck Puppets cannot hold a date/time unless a deposit is paid. By paying your deposit you agree to the following terms:
-Deposits are non-refundable and applied to your balance.
-If the client chooses to reschedule or cancel their event with more than 2 weeks notice from the day of the event, the deposit may be applied to another date. This new date and time is subject to the availability of Lucky Duck Puppets
-If the client chooses to reschedule or cancel within less than 2 weeks from the day of the event for any reason (including but not limited to inclement weather, illness, government shutdowns, or natural disasters), the deposit will be kept as a cancellation fee and cannot be applied to a new date. Lucky Duck Puppets will work with the client to reschedule, pending availability, and the client will need to make another $100 deposit to hold the new date and time. We strongly recommend indoor alternatives for outdoor events for this reason.
-Lucky Duck Puppets can accommodate rain dates for an additional $100 fee to hold the second date- with the same policy applied to this fee as above.
-The full balance is due 24 hours prior the event. Lucky Duck Puppets will not send a performer out to the event on the day of the booking unless the balance has been paid in full.
-Balances must be paid by the same method as the deposit unless otherwise agreed upon.
-In the event of a no-call/no-show on the part of the client on the date of the event, or a cancellation the day of the event, the client will be responsible for 100% of the fee, and no portion of it can be applied to a future date.
-In the event of a cancellation, at any time, on the part of Lucky Duck Puppets the full amount thus far paid will be refunded.
Liability:
-Lucky Duck Puppets is under no obligation to find or provide alternative or replacement entertainment the day of, or provide entertainment on a future date in the event of an emergency cancellation.
Performers:
-Due to our high number of shows booked Lucky Duck Puppets cannot guarantee the presence of any specific performer at any specific event. Lucky Duck Puppets reserves the right to assign any one of our highly qualified performers to any event, and to change who is assigned to an event at any time, for any reason.
Arrival/Show Times:
-Show and activity time frames are approximate projections used for scheduling purposes. Shows and activities may run slightly longer or shorter than projected during the booking depending on the number of children, venue etc, unless otherwise specifically agreed to. Lucky Duck Puppets also reserves the right to end a show or activity early if the puppeteer or puppets are put in danger or an audience is excessively disruptive or destructive. Lucky Duck Puppets will not issue full or partial refunds for programs cut short in situations like this.
-Performer arrival, set up, and start times are adhered to as closely as possible, with the performer typically arriving up to 30 minutes early to set up. Should the performer be running late enough to delay the start time, the full program will still be delivered as soon as the performer can begin.
-Lucky Duck Puppets will always do our best to allow some flexibility with start time at the request of the client if needed. Lucky Duck Puppets will allow up to a 10 minute delay to the start time if the client requests. Lucky Duck Puppets reserves the right to shorten a program that is started later than this due to the client’s request if such measures are needed in order to fulfill the performer’s remaining schedule for the day. Lucky Duck Puppets will not issue full or partial refunds in situations like this.
-Lucky Duck Puppets performers will arrive approximately 30 minutes prior to the beginning of the entertainment time to set up. Due to our busy schedule LDP cannot accommodate earlier call times unless additional fees are paid for the additional time.
Content:
-Lucky Duck Puppets will always perform the theme/story that has been booked in advance by the client unless a change is specifically discussed with the client ahead of time. However the exact puppets, props, characters, songs, and other elements of the show may vary between individual performances based on asset and performer availability. If a client has not picked a theme for their performance Lucky Duck Puppets reserves the right to determine the show that is performed.
-Customization of show content must be discussed in advance of the performance and may result in additional fees.
Privacy:
-All information provided to Lucky Duck Puppets during the inquiry and booking process will be kept absolutely confidential and will not be used for any purpose other than conducting business with Lucky Duck Puppets. Lucky Duck Puppets will never disclose or sell any customer info to third parties.
